Maize is seeking a Technology Support Specialist.  The primary location will be Maize Middle School.  This is an on-site position.

Our Technology Support Specialists act as the first point of contact to assist assigned district staff with questions about any of our supported software and computing platforms (i.e. troubleshooting, set-up, inventory management, placing orders, etc.)

Qualifications:

Education/Certification: High school diploma or equivalent

Special Knowledge/Skills: Effective organizational skills, strong communication both written and verbal, ability to understand and follow detailed written or verbal instructions, interpersonal skills, computer skills, critical thinking, high accuracy, experience with Google or Microsoft Office Suite, and other software platforms, familiarity with computer hardware components and peripherals, basic understanding of networks and wireless technologies, problem solving, ability to adapt to changing technology trends and willingness to learn new skills, knowledge of cybersecurity best practices and data protection is a plus, ability to review and edit documents, knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

Experience: Not required

Major Responsibilities and Duties:

• Monitor electronic tickets and response to requests.
• Provide hands-on technical support to students, teachers, and staff for hardware, software, and network-related issues within the school building.
• Diagnose and resolve hardware and software problems in a timely manner to minimize disruptions to the teaching and learning process.
• Set up, operate, and troubleshoot audiovisual equipment such as projectors, interactive whiteboards, tv’s  and sound systems used in classrooms and event spaces.
• Keep accurate records of hardware and other technology assets.
• Assist teachers and staff with technology training, digital tools, and best practices for technology integration in the classroom.
• Maintain detailed documentation of IT procedures, configurations, and troubleshooting steps for reference and future improvements.
• Maintain and ensure the workplace and hub rooms are always clean.
• Evaluate existing systems and design proposed systems.
• Prepare users by conducting training; providing information; resolving problems. 
• Provide information by answering questions and requests.
• Work as part of a project team to coordinate database development and determine project scope and limitations.
• Train users and answer questions.
• Troubleshoot computer problems to make them operational.
• Identify and escalate situations requiring urgent attention so as to not interrupt the working day.
• Work independently to research and resolve complex technical issues to aid effective functioning of technology.
• Monitor IT support tickets and create support tickets as necessary.
• Answer IT support phone calls.
• Provide remote and onsite support for all level one support tickets.
• Assist with the setup of new computers with company standard configurations.
• Install selected software and hardware products.
• Provide technical assistance and advice to users as needed.
• Recommend changes in software and hardware to improve computer and mobile capabilities.
• Record required customer and issue information in the Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Verify that suggested solutions effectively resolve the user's problems through verbal or email follow up.
• Follow district safety protocols and emergency procedures.
• Maintain confidentiality as appropriate in order to comply with district, state and federal laws.
• Perform other duties as assigned to ensure the efficient and effective functioning of the department and district.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Standard office equipment including personal computer and phone, standard classroom technology including computer and peripherals, ladder, power tools, hand tools, district owned vehicle

Posture: Prolonged sitting, pushing/pulling, occasional kneeling/squatting, occasional bending/stooping

Motion: Frequent walking, Frequent keyboarding and use of mouse, occasional reaching, climb stairs and ladder, driving

Lifting: Occasional light lifting and carrying (less than 15 pounds), occasional lifting of heavy objects

Environment: Primarily indoors, may need to move between district facilities

Mental Demands: Work with frequent interruptions, maintain emotional control under stress, solve problems, Make decisions

Attendance: Must maintain regular and acceptable attendance/punctuality as required by the Board of Education policies and regulations.

Clearances: Background check, drug screen, TB test, driving record